Support that continues beyond the prescription.
Hospitalia designs and operates patient support programs in Egypt for pharmaceutical companies: patient educators, home injection and infusion support, adherence follow-up and program reporting — built with your medical and market access teams.
- Patient educator and nurse educator services
- Home injection and infusion programs with cold-chain discipline
- Medication adherence follow-up and structured program reporting
Where therapy value is lost
Early discontinuation
Patients stop therapy in the first months without structured education and follow-up.
Injection anxiety
Self-injection therapies fail when patients never gain confidence with the device.
Silent non-adherence
Missed doses go unseen until outcomes and persistence data deteriorate.
Fragmented patient data
Field teams, pharmacies and call centres each hold a piece of the patient journey.
Patient support program services
Patient educator services
Trained educators who onboard patients, teach device use and answer therapy questions.
Home injection programs
Nurse-administered injections and infusions at home with documented administration records.
Adherence follow-up
Scheduled calls and visits that track persistence and flag at-risk patients early.
Program enrollment
Consent-based patient enrollment with clear eligibility and onboarding workflows.
Remote patient support
Telehealth check-ins that keep patients engaged between home visits.
Program reporting
Aggregated, anonymised dashboards on enrollment, persistence and program activity.
From site assessment to monthly health reports
One accountable medical partner, one clear pathway — mapped to your shifts, sites and headcount.
- 1
Site & risk assessment
Our medical lead visits your site, maps exposures, headcount, shifts and existing first-aid capacity.
- 2
Tailored health plan
We propose the right mix: on-site clinic, nurse coverage, periodic exams, campaigns and telemedicine.
- 3
Mobilise the team
Vetted doctors and nurses, equipment and referral pathways are deployed on an agreed start date.
- 4
Deliver & escalate
Daily care, screening and emergency first response with clear escalation to partner hospitals.
- 5
Report & improve
Monthly, anonymised dashboards on visits, fitness results, sick-leave trends and campaign uptake.
Hospitalia vs building an in-house medical team
A practical view for HR, EHS and finance leaders comparing options.
| Hospitalia managed service | In-house team | |
|---|---|---|
| Time to launch | Weeks, with an existing vetted network | Months of hiring and licensing |
| Cover for leave & absences | Replacement staff from our network | Gaps when staff are off |
| Specialist screening | Mobile diagnostics brought to site | Separate external contracts |
| Scaling to new sites | Same model rolled out across governorates | New hiring per location |
| Reporting | Monthly anonymised dashboards | Built and maintained internally |
| Cost model | One predictable service fee | Salaries, equipment, supplies, overheads |
Compliance notes for employers
- Programs are designed with your medical, regulatory and market access teams before launch.
- Patient data is collected with explicit consent and handled under agreed data-protection terms.
- Pharmacovigilance and adverse-event reporting workflows are defined per program with your team.
General guidance only, not legal advice. Confirm current requirements for your activity with your legal counsel and the competent authorities.
What we measure with you
Fitness-for-work coverage
Share of workers with an up-to-date pre-employment or periodic exam.
Response time
Time from incident call to first clinical response on site.
Sick-leave trends
Anonymised absence patterns tracked month on month.
Campaign uptake
Participation in vaccination, screening and awareness drives.
Ready to protect your workforce?
Tell us your sites, headcount and shifts. We reply within one business day with a tailored plan.
Frequently asked questions
What is a patient support program (PSP) in Egypt?+
A PSP is a structured program that helps patients start and stay on therapy: education, device training, adherence follow-up, home administration for injectable therapies and program reporting. Hospitalia designs and operates PSPs for pharmaceutical companies in Egypt.
Which patient support services does Hospitalia provide?+
Patient educator and nurse educator services, home injection and infusion support, adherence follow-up calls and visits, program enrollment workflows and aggregated program reporting.
Do you run home injection programs in Egypt?+
Yes. Our nurses administer injections and infusions at patients' homes under the program's clinical protocol, with documented administration records and escalation to the treating physician when needed.
How do you measure medication adherence?+
Through scheduled follow-up calls and visits, refill and persistence tracking agreed per program, and early flags when a patient shows signs of discontinuation. Reporting to your team is aggregated and anonymised.
Should we build a PSP in-house or outsource it?+
It depends on therapy area, patient volume and your internal capacity. Our build-vs-outsource guide walks through the decision, and we are happy to discuss a scoped pilot.
How do we start a PSP with Hospitalia?+
Request a PSP discussion. We align with your medical and market access teams on the patient journey, consent and reporting, then launch a scoped program before scaling.
What is Hospitalia's full scope of services?+
Hospitalia is Egypt's integrated healthcare delivery partner across four service lines: home healthcare (doctor visits, nursing, physiotherapy and elder care), corporate healthcare (on-site clinics, company doctors, employee screening, occupational health, pre-employment exams and vaccination programs), patient support programs for pharmaceutical companies (patient educators, home injection, adherence follow-up), and healthcare delivery partnerships for insurers and TPAs (home-care network, chronic disease management, post-discharge care).
Can one partner cover our employees, our members and our patients?+
Yes. The same vetted network and clinical standards power all four service lines, so an employer, an insurer and a pharma team can each run their own program with one accountable partner — with separate scopes, consent flows and reporting per program.
Which governorates do your services cover?+
Our network reaches across Egypt's governorates, including Cairo, Giza, Alexandria and the main industrial cities. Coverage for each site or member location is confirmed during program scoping.
Do your services replace health insurance?+
No. Hospitalia delivers healthcare services; we are not an insurer, TPA or claims administrator. Our programs complement insurance by delivering prevention, primary care, home care and follow-up, while claims and policy administration stay with your organization.
How is patient and employee data handled across services?+
Individual results stay confidential between the patient and the medical team. Employers, insurers and pharma partners receive aggregated, anonymised program reporting only, under consent and data-protection terms agreed before launch.
How do we get started with any service?+
Request a proposal or partnership discussion. We assess your needs, agree the service mix, coverage and reporting format, then launch a scoped program — typically within weeks using our existing vetted network.
Ready to transform your healthcare delivery?
Join organizations across the MENA region already benefiting from Hospitalia's integrated healthcare solutions. Faster, Safer, Cost-effective
- Tailored proposal for your organization
- Custom impact projection & ROI model