Hospitalia · Patient Support Programs
Support that continues beyond the prescription.
Hospitalia helps healthcare and pharmaceutical partners design and deliver connected patient support journeys—from onboarding and education to ongoing engagement and coordinated care.
- Patient-centered
- Multichannel support
- Coordinated care journeys
A connected patient journey
Illustrative support journey- 01
Patient enrollment
- 02
Patient education
- 03
Care-team connection
- 04
Ongoing follow-up
A complete PSP operating system
Every module is delivered by trained clinical teams and tracked against agreed KPIs — no black boxes.
Patient onboarding & enrollment
Consent capture, eligibility checks, and a structured welcome call within 24 hours of referral.
Home injection & infusion support
Licensed nurses administer and supervise therapy at home, with full documentation per visit.
Adherence & follow-up
Scheduled call cycles, refill reminders, and escalation pathways for missed doses.
Patient & caregiver education
Bilingual counselling on storage, technique, side-effect management, and lifestyle.
Safety & pharmacovigilance
Adverse-event capture aligned with partner SOPs and regulatory timelines.
Reporting & real-world insight
Monthly KPI packs, adherence curves, and drop-off analysis delivered to your team.
How a program goes live
From kickoff to first patient visit in weeks, not quarters.
- 1
Scope & design
We map the patient journey, KPIs, SOPs, and consent framework with your medical team.
- 2
Build & train
Program manager assigned, nurses trained on the therapy protocol, systems configured.
- 3
Launch
Referral channels open, patients enrolled, first home visits scheduled nationwide.
- 4
Optimise
Monthly reviews on adherence, persistence, and satisfaction — with corrective actions.
What partners get
Programs are measured on outcomes, not activity.
Referral response
Every enrolled patient contacted within one working day.
Visit documentation
Each visit logged with clinical notes and timestamped confirmation.
Coverage
Home visits delivered across Egyptian governorates through one contract.
Transparent reporting
Auditable KPI reporting your medical and commercial teams can act on.
In-house program vs. Hospitalia PSP
Where an outsourced, clinically-run program changes the economics.
| In-house team | Hospitalia PSP | |
|---|---|---|
| Time to launch | Months of hiring and training | Weeks — trained network is live |
| Geographic coverage | Limited to major cities | Nationwide across Egypt |
| Clinical staffing | Fixed headcount cost | Scales with enrolled patients |
| Reporting | Manual, inconsistent | Standardised monthly KPI pack |
| Safety workflows | Built from scratch | Established, SOP-aligned |
Design a patient support program for your therapy
Share a few details about your therapy and patient population. Our PSP team will map an onboarding, education and adherence model built around it.
- Program blueprint with staffing, visits and reporting
- Adherence and outcome KPIs agreed before launch
Patient support program FAQs
What is a patient support program (PSP)?+
A PSP is a structured service that helps patients start and stay on a prescribed therapy — combining education, home nursing support, adherence follow-up, and safety reporting. Hospitalia runs these programs on behalf of pharmaceutical partners in Egypt.
Which therapy areas do you support?+
We support chronic and specialty therapies that require injections, infusions, titration, or long-term adherence — including diabetes, autoimmune, oncology support, and rare disease programs.
Where can patients be visited?+
Our nurse network delivers home visits across Egypt, covering Cairo, Giza, Alexandria, Delta and Upper Egypt governorates through a single contract.
How is patient data protected?+
Patient data is collected under documented consent, access is restricted to the assigned clinical team, and reporting to partners is aggregated unless the consent scope allows otherwise.
How quickly can a program launch?+
Typical programs move from scoping to first patient visit in a few weeks, because the clinical network, SOP templates, and reporting infrastructure already exist.
How are programs priced?+
Pricing is modular — per enrolled patient, per visit, or as a managed monthly program. We share a costed proposal after the scoping session.
What is Hospitalia's full scope of services?+
Hospitalia is Egypt's integrated healthcare delivery partner across four service lines: home healthcare (doctor visits, nursing, physiotherapy and elder care), corporate healthcare (on-site clinics, company doctors, employee screening, occupational health, pre-employment exams and vaccination programs), patient support programs for pharmaceutical companies (patient educators, home injection, adherence follow-up), and healthcare delivery partnerships for insurers and TPAs (home-care network, chronic disease management, post-discharge care).
Can one partner cover our employees, our members and our patients?+
Yes. The same vetted network and clinical standards power all four service lines, so an employer, an insurer and a pharma team can each run their own program with one accountable partner — with separate scopes, consent flows and reporting per program.
Which governorates do your services cover?+
Our network reaches across Egypt's governorates, including Cairo, Giza, Alexandria and the main industrial cities. Coverage for each site or member location is confirmed during program scoping.
Do your services replace health insurance?+
No. Hospitalia delivers healthcare services; we are not an insurer, TPA or claims administrator. Our programs complement insurance by delivering prevention, primary care, home care and follow-up, while claims and policy administration stay with your organization.
How is patient and employee data handled across services?+
Individual results stay confidential between the patient and the medical team. Employers, insurers and pharma partners receive aggregated, anonymised program reporting only, under consent and data-protection terms agreed before launch.
How do we get started with any service?+
Request a proposal or partnership discussion. We assess your needs, agree the service mix, coverage and reporting format, then launch a scoped program — typically within weeks using our existing vetted network.